# Support Operations Studio

Build a shift-ready support desk from reviewed tickets and policies. Calculate business-hour first-response SLAs, route priorities, group confirmed issues, inspect policy-linked replies and export escalation packets plus knowledge drafts from resolved cases.

Canonical page: https://skillrove.dev/skills/support-operations-studio
Version: 1.0.0
Package price: USD 4.99 per individual package
Installation hosts: Codex, Claude Code, Cursor
Output: A prioritized support queue and response handoff

## What it does

- Route reviewed tickets by impact and calculate business-hour first-response SLAs.
- Inspect confirmed issue groups and policy-linked reply drafts.
- Export escalation packets and knowledge drafts from resolved cases.

Best suited to: Support leads preparing a shift handoff from reviewed tickets and policies.

Scope limits: Reply and knowledge outputs remain drafts; the package does not contact customers.

## Documented deliverables and requirements

- index.html + queue.json + queue.csv
- responses/ ticket .txt + .md
- escalations/ ticket .md
- knowledge/ ticket .md
- handoff.md + quality.json
- delivery-manifest.json

Runtime requirements: Python 3.10+ · IANA timezones · offline

Working example: https://skillrove.dev/skillrove/samples/support-operations-studio/v1.0.0/index.html

Python 3.10+ standard library, offline, with installed IANA timezone data. The helper validates reviewed annotations and policy references; it does not infer incident truth or guarantee redaction. First-response SLA only. Original input is not exported. No message, refund or provider action is executed.

## Questions before installation

### How do I get Support Operations Studio?

The listed individual package price is USD 4.99. Premium downloads require a confirmed purchase or active membership. Your agent subscription, model access and external provider credits are separate.

- [Compare access and pricing](https://skillrove.dev/pricing)

### Which agents can use this skill?

This release lists Codex, Claude Code, Cursor as intended installation hosts. Check the package’s dependencies and permissions before running it. These labels do not certify that every workflow has been tested in every agent.

- [Codex setup](https://skillrove.dev/skills/agent/codex)
- [Claude Code setup](https://skillrove.dev/skills/agent/claude-code)
- [Cursor setup](https://skillrove.dev/skills/agent/cursor)

### What files can this workflow generate?

The documented 1.0.0 workflow lists: index.html + queue.json + queue.csv; responses/ ticket .txt + .md; escalations/ ticket .md; knowledge/ ticket .md; handoff.md + quality.json; delivery-manifest.json. Some files or exports are optional; follow the package’s setup and inspect the delivered result.

- [Review all deliverables](https://skillrove.dev/skills/support-operations-studio#skill-what-you-get)
- [Inspect the working example](https://skillrove.dev/skillrove/samples/support-operations-studio/v1.0.0/index.html)

### What should I check before using the result?

Python 3.10+ standard library, offline, with installed IANA timezone data. The helper validates reviewed annotations and policy references; it does not infer incident truth or guarantee redaction. First-response SLA only. Original input is not exported. No message, refund or provider action is executed.

- [Read the installation guide](https://skillrove.dev/guides/how-to-install-a-claude-skill)
- [Review third-party notices](https://skillrove.dev/third-party-notices)

## Source and access

These facts come from the public Skillrove catalog and the documented active release. Agent labels describe intended installation hosts, not certification across every model. Package licenses apply; model accounts, provider credits and credentials are separate. Public facts do not grant download access.

[Installation guide](https://skillrove.dev/install/agent.md) · [Support](https://skillrove.dev/contact)