# Beacon / Support operations desk — shift handoff

Snapshot: 2026-10-09T18:00:00Z; business timezone: America/Los_Angeles

## Queue health
3 unanswered overdue; 1 historical first-response breaches.

## Escalation queue
- t02 · P1 · Export fails for the whole workspace · Engineering
- t01 · P1 · An exposed API token needs a safe next step · Security owner
- t03 · P2 · The invitation link expired · Customer support
- t04 · P3 · Chinese labels look garbled in a spreadsheet · Technical support

## Reviewed issue groups
- invite-expiry · Invite opens after its expiry window · t03, t12, t05
- csv-encoding · CSV label appears with the wrong encoding · t08, t04

First-response SLA only: pending and resolved work retain their historical result. No resolution SLA or pause policy is inferred. Exact issue keys group issues, without merging customer obligations. Redaction is best effort; manually inspect outputs and do not share original inputs containing private information. No messages, refunds or tracker updates were executed.