# A good welcome is a system.

## 01 · A good welcome is a system.

Morrow / A fictional workshop-service blueprint. Connect the welcome, preparation and recovery so every teammate knows the next responsible move.

## 02 · Map what the customer experiences.

Each stage connects an observable action to a reviewed acceptance criterion.

## 03 · Make the invisible work visible.

Service lanes distinguish visible delivery from enabling work.

## 04 · Treat handoffs as part of the service.

55 planned work minutes; 47 minutes on the longest dependency path. These are estimates.

## 05 · Design the recovery before the failure.

The failure boundary and escalation owner remain explicit.

## 06 · Rehearse the moment that matters.

Use a local checklist and answer feedback before adapting this draft to a real operation.