{
  "title": "A good welcome is a system.",
  "theme": "citrus",
  "slides": [
    {
      "id": "cover",
      "title": "A good welcome is a system.",
      "body": "Morrow / A fictional workshop-service blueprint. Connect the welcome, preparation and recovery so every teammate knows the next responsible move.",
      "cards": [
        {
          "title": "SERVICE LANES",
          "body": "Customer · frontstage · backstage · support"
        },
        {
          "title": "ACCOUNTABILITY",
          "body": "4 roles. One accountable owner per stage."
        }
      ],
      "notes": "Morrow / A fictional workshop-service blueprint. Connect the welcome, preparation and recovery so every teammate knows the next responsible move.",
      "eyebrow": "Skillrove / Reviewed source",
      "kind": "signal"
    },
    {
      "id": "journey",
      "title": "Map what the customer experiences.",
      "body": "Each stage connects an observable action to a reviewed acceptance criterion.",
      "cards": [
        {
          "title": "A clear arrival",
          "body": "Find the welcome point."
        },
        {
          "title": "Prepare the room",
          "body": "See a ready workspace."
        },
        {
          "title": "Make the next step clear",
          "body": "Understand the session and how to ask for help."
        },
        {
          "title": "Make with confidence",
          "body": "Complete the guided practice."
        }
      ],
      "notes": "Each stage connects an observable action to a reviewed acceptance criterion.",
      "eyebrow": "Skillrove / Reviewed source",
      "kind": "trace"
    },
    {
      "id": "lanes",
      "title": "Make the invisible work visible.",
      "body": "Service lanes distinguish visible delivery from enabling work.",
      "cards": [
        {
          "title": "FRONTSTAGE",
          "body": "Explain where personal belongings can stay."
        },
        {
          "title": "BACKSTAGE",
          "body": "Check materials and accessible workstation requests."
        },
        {
          "title": "SUPPORT",
          "body": "Run the room readiness checklist."
        }
      ],
      "notes": "Service lanes distinguish visible delivery from enabling work.",
      "eyebrow": "Skillrove / Reviewed source",
      "kind": "stack"
    },
    {
      "id": "timing",
      "title": "Treat handoffs as part of the service.",
      "body": "55 planned work minutes; 47 minutes on the longest dependency path. These are estimates.",
      "cards": [
        {
          "title": "A clear arrival",
          "body": "0–5 min · Experience host"
        },
        {
          "title": "Prepare the room",
          "body": "5–15 min · Operations coordinator"
        },
        {
          "title": "Make the next step clear",
          "body": "5–13 min · Craft trainer"
        },
        {
          "title": "Make with confidence",
          "body": "15–40 min · Craft trainer"
        }
      ],
      "notes": "55 planned work minutes; 47 minutes on the longest dependency path. These are estimates.",
      "eyebrow": "Skillrove / Reviewed source",
      "kind": "trace"
    },
    {
      "id": "recovery",
      "title": "Design the recovery before the failure.",
      "body": "The failure boundary and escalation owner remain explicit.",
      "cards": [
        {
          "title": "A booking is missing.",
          "body": "Service lead checks the record; do not promise a seat."
        },
        {
          "title": "A requested material is unavailable.",
          "body": "Operations proposes a reviewed substitute to the service lead."
        },
        {
          "title": "The guest needs a different pace.",
          "body": "Trainer agrees an appropriate adjustment with the service lead."
        },
        {
          "title": "The activity cannot continue safely.",
          "body": "Pause the activity and ask the service lead to review."
        }
      ],
      "notes": "The failure boundary and escalation owner remain explicit.",
      "eyebrow": "Skillrove / Reviewed source",
      "kind": "stack"
    },
    {
      "id": "practice",
      "title": "Rehearse the moment that matters.",
      "body": "Use a local checklist and answer feedback before adapting this draft to a real operation.",
      "cards": [
        {
          "title": "CHECKLIST",
          "body": "5 observable acceptance criteria"
        },
        {
          "title": "PRACTICE",
          "body": "2 authored questions, with rationale"
        }
      ],
      "notes": "Use a local checklist and answer feedback before adapting this draft to a real operation.",
      "eyebrow": "Skillrove / Reviewed source",
      "kind": "signal"
    }
  ]
}